Transportation
FAQs
 

The Florida Shuttle Transportation Frequently Asked Questions

Florida Shuttle Transportation FAQ's Florida Shuttle Transportation is a website that will save you money and trouble in booking your transfer or transportation services in Florida. Florida Shuttle is open daily from 8:00am to 8:00pm- Call today at (321) 2502820. You can book online 24 Hours A Day!

Airport, seaport, hotel, private residences. We cover all your transportation needs in Florida: Miami to Orlando or Orlando to Miami,  Orlando to Fort Lauderdale shuttle, Fort Pierce, Palm Bay, Melbourne, Cocoa Beach, Daytona Beach, West Palm Beach, Gainesville, Jacksonville, Kissimmee, Lakeland, Ocala, Tampa, Port Canaveral shuttle and the West Coast of Florida! YES, We service Fort Myers, Cape Coral, Sarasota, Naples to Fort Lauderdale and Miami.




General Information:

- Fares are lower when you book your trip in advance! The closer you get to your travel date fares increase!
- Tickets can be booked online 24 hours a day! Booking online is safe, easy, secure and convenient!
- Advance Reservations are required! Passengers without advance prepaid reservations will not be accepted for travel!

 

 

Customer Responsibility

Customer Responsibility

All confirmed passengers are provided the Dispatch Telephone Number assigned with each trip. If you should have any questions in regards to your trip please contact the number provided. All reservations can be confirmed only via email at reservations@floridashuttletransportation also specified at bottom of confirmation page.

 

 

Bus Station Pick Ups

Bus Station Pick Ups

Must be present at the Bus Station 15 minutes prior to departure time. Please be sure to obtain directions to the station location before departure time. Important, shuttles will not wait for late passengers. If you miss your shuttle, you will be considered a "no-show" and will need to rebook another shuttle at your own expense. Refunds are not given for "no-shows".

 

Door Service

Door Service

If you are traveling as a Door pick up, you MUST make sure that your address is within a 5 miles radius of the nearest station (Customer Responsibility); if you book door to door service and the address is more than 5 miles, you will have to go to the station and will not be refunded for door to door service. If you are out of the country we will not be able to call you, please call at your earliest convenience upon arrival. 

 

Attention Cruise Ship Passengers

Attention Cruise Ship Passengers

Please contact the Dispatch Desk BEFORE getting on your cruise to confirm your Cruise Port Pick Up Location

Note: If you have provided a Telephone Number that is outside the United States, it will be your responsibility to contact the Dispatch Telephone Number to confirm your trip.

 

How do I find schedules and fares?

 

Fares and schedules vary depending on the date you travel. We offer several options for pick up locations and drop off locations.

To find the information you're looking for, please follow these three easy steps on our website:

1. On the reservations page choose your desired departure and arrival city from the drop down menus.
2. Select your desired service - all of the fares and travel information will be available for your review.
3. Complete your transportation Reservation Form, Click Submit and your shuttle trip will be all Reserved and Confirmed! It's that easy!

We would like to remind you to book your transportation early. Fares increase the closer to departure and as seats are sold. To obtain the best possible fares, you will want to book as far in advance as possible.

All passengers must have their own ticket. Children under the age of 2 must have their own ticket to provide them with their own seat, for the sole security of the child and the parents. In accordance with state of Florida transportation statutes (FL Statute 316.613)
For more information visit: Florida State Department of Transportation
NOTE: Presently, we do not offer discounts for Senior Citizens or Children. All passengers requiring a seat pay the same fare.

Last Updated on Monday, 19 March 2012 20:45
 

Do the shuttles run on-time?

 

All times posted on our website are "scheduled", however, due to traffic, weather conditions and other circumstances that are beyond our control, we cannot be held responsible for late departures and/or arrivals. Just like in air travel, there are no refunds or partial refunds for delays.

Occasionally, it may become necessary to change departure times in anticipation of travel conditions, road closures or weather conditions. Schedule changes occur to prevent lengthy delays. A schedule change is not a trip cancellation or delay, however, the schedule change can be up to 4 hours prior or 4 hours later than originally published. Full or Partial refunds are not available for schedule changes and we apologize in advance for any inconvenience it may cause.

Last Updated on Wednesday, 24 August 2011 17:52
 

Do I need to make a reservation?

 

Yes! Due to recent changes in security measures, NO passenger will be permitted to board any shuttle without an advance prepaid reservation.

Note: Passengers who come to a station without a reservation will be denied boarding and will be instructed to either purchase a ticket on-line or by calling the reservations center. Payments are not accepted at any station location or on-board the bus for safety and security purposes.

We do not accept cash under any circumstances at any Station Location.
We ONLY accept Visa, American Express, MasterCard, Discover, Visa Check Debit Cards and MasterCard Check Debit Cards

Last Updated on Wednesday, 24 August 2011 17:51
 

What do I need to get on the bus?


All you will need is a Reservation Number (Transaction ID) and a valid Photo Identification such as a Passport, Drivers License, College or Work ID for all passengers over the age of 18. Passengers under 18 do not require a Photo ID.

Notes:

* Because we are a "Go Green" Company, we are 100% paperless and do not require a Paper Ticket
* All confirmed reservations are given a Reservation Number (Transaction ID) to identify that the reservation is valid
* All fares are PER PERSON for our Scheduled Shared Shuttle Transportation Service
* There is no sales tax on transportation in the State of Florida
* Driver Gratuity is not included in your fare and is always appreciated by the driver if you are satisfied with your transportation service

Last Updated on Wednesday, 24 August 2011 17:46
 

What is the luggage policy?

 

Each passenger is permitted to have 2 (two) pieces of luggage which consist of 1 bag up to 50lbs and 2nd bag would be the carry on.

Restrictions: Checked pieces of luggage may weigh no more than 50 pounds and be no larger than a large suitcase or duffel bag. (Example: A 52 inch flat screen television is not a piece of luggage)

Carry-On Bags: No carry-on item may exceed overall dimensions of 55 inches (length + width + height). All carry-on items must fit under the seat or in the overhead bin. Any heavy item must be placed underneath the customer's seat. Any item with inflexible surfaces must be placed underneath the customer's seat or flat on the floor of an overhead bin.

Customers checking in more than 2 Pieces of Luggage must reserve an extra seat for the additional 1 or 2 bags.
Customers checking in luggage weighing more than 50 pounds will not be allowed on board.
Customers with over-sized items MUST contact us prior to reserving to verify if such items will be permitted on board.

Note: Carry-On and Checked Luggage acceptance is at the sole discretion of the agent and/or driver.

The following items and activities are prohibited:

* Weapons of ANY kind
* Illegal Substances
* Decorations
* Alcoholic Beverages
* Smoking
* Glass containers
* Golf shoes or other shoes with spikes
* Generators or non medical oxygen containers
* Tap beer is not allowed on any shuttle

Last Updated on Wednesday, 07 May 2014 14:23
 

Can I bring my pet on-board the bus with me?

 

No, we do not allow any animals on-board any shuttle at anytime. We will only allow small sized pet animal on board a private shuttle transportation.

Last Updated on Wednesday, 24 August 2011 17:42
 

What is the refund and cancellation policy?

Cancellations of shared shuttle reservations  are non-refundable. A credit will be issued which could be used up to one year after cancellation of services for same route originally booked. In order to be eligible for a credit, the cancellation must be done with at least 48hrs notice or sooner prior to the travel date. Cancellation must be in the form of writing in an email to  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Important NOTE: If cancellation is done less than 48 hrs in advance, your reservation will not be eligible for a credit for a future travel date. 

Cancellation of reservation within 48 hours of travel under any circumstance is 100% not eligible for future credit. Cancellation requests are not accepted by telephone. Travel purchased using a promotion code is 100% Non-Cancellable, Non-Changeable & not eligible for future credit. This includes our Last Minute Specials as well.

If you attempt a charge back because you did not qualify for a refund, please note our procedure. We will respond to such charge backs immediately. We then depending upon the dollar amount can/will file charges of credit card fraud with the County Sheriff (Please note that the dollar threshold in Florida is very low to become a felony). You can also be subject to civil penalties of up to 3 times the amount of booking or a minimum of $200.00, plus court cost and legal fees. We also may send your information to our associations and other transportation companies impeding your ability to get transfers in the future within the State of Florida. Florida Shuttle Transportation as well as other transportation companies have zero tolerance for credit card fraud and work together to combat it.

Last Updated on Wednesday, 17 September 2014 14:33
 

What if I need to change my travel plans?

 

Customers who have a confirmed reservation made through our website or by telephone is entitled to make changes to their travel plans at a fee of $10.00 per person plus any additional fare changes. All travel changes MUST be completed through our Reservations Department online by sending email to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Please include Transaction ID (Confirmation Number) available when submitting changes to the Reservations Department. Changes of travel within 48 hours of travel under any circumstance is 100% Non-Changeable and Non-Refundable. Travel purchased using a promotion code is 100% Non-Cancellable, Non-Changeable & Non-Refundable. This includes our "Last Minute Specials" and "Last Minute Reservations" as well.

If you attempt a charge back because you did not qualify for a refund, please note our procedure. We will respond to such charge backs immediately. We then depending upon the dollar amount can/will file charges of credit card fraud with the County Sheriff (Please note that the dollar threshold in Florida is very low to become a felony). You can also be subject to civil penalties of up to 3 times the amount of booking or a minimum of $200.00, plus court cost and legal fees. We also may send your information to our associations and other transportation companies impeding your ability to get transfers in the future within the State of Florida. Florida Shuttle Transportation as well as other transportation companies have zero tolerance for credit card fraud and work together to combat it.

Last Updated on Monday, 19 March 2012 20:48
 

What if I don't have a cell phone?

We ask that our customers provide us with contact information for the day of travel. If you do not have a cell phone number, we will ask that you contact our Dispatch Desk at: 321-250-2820 Ext. 9 when you arrive to the United States or an hour prior to travel to reconfirm your trip and obtain the information necessary. Primarily, this is for Door-to-Door shuttle Service.

As a reminder, we are unable to dial telephone numbers outside of the USA. If you have a cell phone number based outside of the United States, we will ask that you call our Dispatch Desk at: 321-250-2820 Ext. 9.

Note: We DO accept Hotel Telephone Numbers without ROOM Numbers!

Last Updated on Monday, 19 March 2012 20:49
 

What is the Unaccompanied Minor Policy?

To ensure a safe, pleasant travel experience, unaccompanied minors should be booked on trips that will arrive at the final destination between 6:00 am and 7:00 pm local time. We do not accept unaccompanied minors on any last trip of the day.

We define an unaccompanied minor as a child at least five (5) years of age but less than twelve (12) years of age who is not accompanied by a customer twelve (12) years of age or older.

Unaccompanied minors will be accepted for travel, with limitations, based on their itinerary. There is no fee for Unaccompanied Minors.

We take every measure to ensure all children traveling alone are protected and special provisions are made for unaccompanied minors. Although children 12 years and older are eligible to travel as an adult without being subject to the unaccompanied minor restriction, registering a child as an unaccompanied minor ensures that the child will be in our custodial care at all times.

Please advise the check-in agent or bus driver if the reservation is for an unaccompanied minor. We will need information regarding the individual designated to take custody of the unaccompanied minor at the final destination. The designated individual will be required to present positive identification.

Originating City - Seeing off your Unaccompanied Minor:
We ask that you have the unaccompanied child check in at the departure location at least 20 minutes prior to scheduled departure. The child will be courtesy-boarded and identified to the driver as an unaccompanied child. Unaccompanied children arriving after the courtesy-boarding process has been completed will be boarded last, to ensure identification to the driver. The person escorting the unaccompanied minor to the station must remain at the station until the bus departs.

Destination City - Meeting an Unaccompanied Minor:
The child will be escorted off the bus by the driver and released ONLY to the designee. We will require the person picking up the unaccompanied child to produce positive identification. If an unaccompanied minor is not met at the destination, We will make every attempt to reach the adult sending the child or the adult responsible for meeting the child. If we are unable to make contact with the adults listed in the reservation the Unaccompanied Minor will be returned to his/her originating city at the expense of the adult who sent the unaccompanied minor.

Last Updated on Wednesday, 24 August 2011 17:01